Orders are usually processed within 2-3 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our processing time.

Orders are processed in the order they are received. Please allow up to 5 business days for your order to ship.

We make our best efforts to offer a guaranteed quality service to our customers. We endeavor to guarantee your positive shopping experience.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please be aware that we are not responsible for packages that have been marked as delivered but it appears that that the package might have been stolen.

Our guarantee extends only to correctly addressed orders. Due to the perishable nature of our wax, we cannot guarantee the condition of the delivery if it could not be delivered to the recipient at the address provided. Home Sweet Candle Barn is not responsible for failed deliveries when you provide an incorrect or outdated address, or when the recipient is out of town or not available.

Shipments that are returned or require additional re-routing due to incorrect addresses will be subject to an additional re-shipping charge. 

For international shipments, we are unable to offer refunds that may be damaged or delayed by International Customs, or undeliverable to the final destination through the local carrier. Please take this into consideration before placing international orders.